1. Scope
This Privacy Policy explains how the business operating Arise Frontier handles personal information across the Arise Frontier website, game clients, playtests, support channels, and online features that link to this Policy (collectively, the “Services”). Some sections apply only when the relevant feature is available or used.
Privacy contact: privacy@aspirationalgames.com
2. Information we process
Depending on the feature you use, we may process:
- Account and identity information: username, email address, age or age category, account settings, platform identifiers, and identifiers used by Epic Online Services. If you use Epic Account sign-in or another Epic-connected feature, EOS may provide a Product User ID and, with your authorization, Epic Account basic profile, friends-list, or online-presence data needed for the feature.
- Technical and gameplay information: IP address, device/platform type, operating system, connection and diagnostic logs, crash information, game settings, session activity, progression, inventory, and approximate region derived from network information.
- Social and safety information: friends, parties, communities, text chat, reports, moderation records, and information included with a report such as screenshots or relevant chat context.
- XR and voice information: where enabled, head/hand/body movement needed for gameplay or avatar movement, and voice audio transmitted for voice chat. We do not use movement or voice data to identify you biometrically or create voiceprints.
- User content: content you choose to create, upload, publish, or share through player-creation features when those features are available.
- Purchases: product, entitlement, and transaction information needed to deliver digital items. Storefronts and payment processors generally handle full payment-card details.
- Support and correspondence: your email address, messages, attachments, and information you voluntarily provide when you contact us.
The current public website does not use advertising cookies or third-party behavioral analytics. It stores only a local language preference in your browser and receives ordinary web-server request logs needed to deliver and secure the site.
3. How we use information
We use information to operate and secure the Services; create and maintain accounts; provide multiplayer, progression, social, voice, and creator features; deliver purchases and entitlements; prevent cheating, abuse, fraud, and security incidents; investigate reports and enforce our rules; provide support; diagnose and improve performance; and comply with legal obligations.
Where applicable law requires a legal basis, processing may rely on performing our contract with you, our legitimate interests in operating and protecting the Services, consent where required, and compliance with law.
6. Children and teens
The Services are not directed to children under 13 unless and until we offer a specifically designed child-access experience with the notices, parental consent, controls, and protections required by law and platform rules. If you are under 13, do not create an Arise Frontier account or use social features unless we expressly state that a compliant supervised experience is available.
Users who are minors must have any consent required by applicable law or platform rules. If we learn that we collected a child’s personal information without required authorization, we will take appropriate steps to delete it. Parents or guardians may contact privacy@aspirationalgames.com.
7. Retention and security
We keep information only for as long as reasonably needed for the purposes described above, including providing the Services, maintaining account and transaction records, enforcing safety rules, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by type of information. Backups may persist for a limited period after deletion.
Third-party service retention can differ. Unity currently documents Vivox developer-defined user IDs, device IDs, and truncated IP addresses as retained for up to 30 days by default, with voice data processed ephemerally. Epic retains EOS data according to the EOS services and agreements that apply to the features used.
We use reasonable technical and organizational safeguards appropriate to the Services, but no online system can be guaranteed completely secure.
8. Your privacy choices and rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of personal information; object to or restrict certain processing; withdraw consent; or appeal a privacy-request decision.
Deletion path: until a self-service account deletion tool is available, email privacy@aspirationalgames.com with the subject “Delete My Data” and include enough account information for us to identify the account. Do not send passwords, government IDs, or payment-card numbers unless we specifically request a lawful verification method. We may need to verify your identity before completing a request.
You may also have the right to complain to your local privacy or data-protection authority.
9. International processing
The Services may be operated from and use providers located in the United States and other countries. Where required, we use lawful mechanisms for international transfers of personal information.
10. Changes
We may update this Policy as the Services change. We will post the revised version with a new effective date and provide additional notice when required by law.
11. Contact us
Privacy questions, access/correction requests, and deletion requests: privacy@aspirationalgames.com
General business contact: contact@aspirationalgames.com
5. Social, voice, XR, and user content
Arise Frontier is designed as a social game. Other players may hear what you say in voice chat, see text or content you share, and observe avatar movement generated from your gameplay inputs. Do not treat public or shared spaces as private communications.
Voice chat is provided through Unity Vivox. Voice audio is processed to transmit it to other players in the voice channel. Unity documents Vivox voice data as ephemeral. Arise Frontier does not routinely record or store voice chat, and voice chat should not be treated as private or end-to-end encrypted. If we later introduce safety recording or stored voice evidence for reports or moderation, we will update this Policy before enabling that feature.
User-created content may be public depending on the feature and settings you choose. Our Community Guidelines and Terms of Service describe content and conduct rules.